Shipping policy
Thank you for shopping with Heartsake! Every gift is personalized and made to order just for you. Here's everything you need to know about how we make and ship your order.
๐ Christmas 2026 Order Deadlines
Want it to arrive before Christmas? Please place your order by:
- Canada: December 9, 2026
- United States (Standard): December 16, 2026
- United States (Priority): December 20, 2026
These dates give your gift enough time to be personalized, made and delivered. Orders placed after these dates are still made with the same care, but we can't promise delivery before December 25. Carriers are very busy in December, so the earlier you order, the better.
Order Processing Time
Because each item is custom made just for you, it takes 3โ5 business days to make, starting the business day after your order is placed. Once your order ships, you'll receive a confirmation email with tracking information.
Total time to arrive = making time + shipping time. For example, a Canadian order usually arrives in about 7โ13 business days.
Where We Ship
We currently ship to Canada and the United States. All orders are made and shipped from our production partner in the United States.
United States Shipping
Standard Shipping
Delivery time: 2โ5 business days
Carrier: USPS
Cost: $5.99 USD
Priority Shipping (not available on all products)
Delivery time: 1โ2 business days
Carrier: FedEx
Cost: $11.99 USD
Canada Shipping
Standard Shipping
Delivery time: 4โ8 business days
Carriers: DHL / FedEx
Cost: $9.70 USD
Priority Shipping (not available on all products)
Delivery time: 2โ5 business days
Carrier: FedEx
Cost: $21.50 USD
About tracking: your tracking number may come from USPS, FedEx, DHL or GOFO, depending on which carrier is fastest to your area. All are legitimate. Tracking may show "Label Created" while your gift is still being made; it updates once the carrier scans the package.
Shipping costs are shown in your local currency at checkout. Delivery times are counted after your order has been processed and shipped.
Sending It as a Gift
You can ship your order straight to the person you're gifting. Just enter their address at checkout. Jewelry arrives in a gift box inside a padded mailer, and you can add gift wrap with a personalized message card.
Customs, Duties & Taxes (Canada)
Because orders ship from the United States, Canadian orders may be subject to customs duties, taxes or brokerage fees charged by your local customs authority or the carrier. These charges are not included in our prices or shipping rates and are the responsibility of the customer.
Shipping Delays
We do our best to meet estimated delivery times, but delays can happen because of:
- Carrier issues
- Weather conditions
- Customs processing
- High order volumes or holidays
We are not responsible for delays once the package is with the carrier.
Lost or Damaged Packages
If your package is lost in transit or arrives damaged, contact us within 30 days of the expected delivery date and we'll make it right. See our Refund Policy for details.
Incorrect Address
Please double-check your shipping address at checkout. We are not responsible for orders that are delayed, lost or returned because of an incorrect or incomplete address. Please include any apartment, suite or unit number. If you spot a mistake, email us right away and we'll try to fix it before your order ships. Addresses can't be changed once the order has shipped.
Questions?
If you have any questions about shipping or your order, email us at heartsakegifts@outlook.com. We're always happy to help!